Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations. - from the foreword by TOM PETERS"Revolutionary ideas...opportunities for breakthrough... - STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People"...unleash the true potential of a relationship or organization and move it to the next level.... - KEN BLANCHARD, coauthor of The One Minute ManagerR and The Secret: What Great Leaders Know - and Do"The most recommended and most effective resource in my library. - STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada"Brilliant strategies for those difficult discussions at home and in the workplace... - SOLEDAD O'BRIEN, cohost of CNN's Morning Edition"This book is the real deal....Read it, underline it, learn from it. It's a gem. - MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)"